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If you receive a wrong product, please contact our customer care team on WhatsApp at +966 55 388 2009 or by email at Cs@rawashcare.com so that we can return the product and correct our mistake as soon as possible.
was this artical helpful?We apologize for the inconvenience! Please contact us via WhatsApp at +966 55 388 2009 or email at Cs@rawashcare.com & send us your order number and a photo of the product immediately on arrival along with a photo of the bill of lading and we will do everything we can to correct our mistake.
was this artical helpful?Cancellation requests are final. To receive the products, simply make a new order.
was this artical helpful?Simply browse the site, click on the desired product then click on the "Add to Cart" button. The product will then be in your cart, which you can visit by clicking on the cart icon on the top-right corner on desktop. Continue shopping and once you are ready to place your order, revisit your cart and click on Secure Checkout. Follow the simple instructions to complete the checkout process.
was this artical helpful?Currently, this feature is not available. To change or add a product, you have to cancel the order or place another one.
was this artical helpful?No, we do not charge any duties or taxes.
was this artical helpful?This option is currently unavailable. If you like to send an order to two or more addresses, a separate order has to be placed for each.
was this artical helpful?Product availability will appear on our website when it comes back in stock. And an "Out of Stock" label will display next to the Sold-out products.
was this artical helpful?We apologize for this technical glitch. Please wait 10 minutes then update your e-mail. If you still haven't received your confirmation, please contact our Customer Care team on WhatsApp at +966 55 388 2009 or by email at Cs@rawashcare.com
was this artical helpful?We take the protection of personal data very seriously. The information given to us via Our Website is stored on secure web servers. Any payment transactions carried out through our Website will be encrypted using Secure Socket Layer (SSL) technology. Your card details and passwords are not available to any of our employees. Nevertheless, please note that it is your responsibility to keep your passwords or log-in codes confidential. We do share general, non-private information with carefully selected third parties, but we do know that extreme care must be taken when doing so. For full details on how we process data, please read our Privacy Policy.
was this artical helpful?Please contact us via WhatsApp at +966 55 388 2009, or by e-mail at Cs@rawashcare.com & send us your order number and a photo of the product immediately on arrival and we will our best to correct this mistake.
was this artical helpful?Please contact us via WhatsApp at +966 55 388 2009, or by e-mail at Cs@rawashcare.com & send us your order number and a photo of the product immediately on arrival along with a photo of the bill of lading and we will do everything we can to correct our mistake.
was this artical helpful?Please check the delivery timeline for each country: - In Riyadh: 1-3 working days - Across the KSA: 3-5 working days
was this artical helpful?Once the order has been shipped, the shipping company will contact you to provide you with the order tracking number.
was this artical helpful?Now, we ship to Saudi Arabia only.
was this artical helpful?This option is currently unavailable. If you like to send an order to two or more addresses, a separate order has to be placed for each.
was this artical helpful?Please contact our customer care team via WhatsApp at +966 55 388 2009, or by e-mail at Cs@rawashcare.com to rearrange your delivery by providing them with your order number and its tracking number.
was this artical helpful?Please contact our customer care team via WhatsApp at+966 55 388 2009, or by e-mail at Cs@rawashcare.com to change your delivery time/date and they will do their best to fulfill your request.
was this artical helpful?Orders made within KSA, Oman, Bahrain, Qatar, and Kuwait may take 2-7 working days to be delivered. To check your order status, please contact our customer care team via WhatsApp at +966 55 388 2009, or by e-mail at Cs@rawashcare.com and they will do their best to deal with this problem.
was this artical helpful?Rawash products are considered personal care products; therefore, they're not returnable in any way. But If you receive a product that is damaged or not the product you ordered, then you have the right to ask for compensation, replacement, or return. The objection must be within 7 days from the date of delivery. If the order meets the Return & Refund Policy's requirements, the payment will be refunded within 15 working days after the order is returned to our warehouses. Note: Products purchased with a discount are non-refundable or non-exchangeable under any circumstances.
was this artical helpful?The customer has the right to cancel the order if it has not yet gone out for shipment and if delivery is to be made (The product is out for shipment) you will bear the shipping fees. Cancellation Terms: 1. Online orders: In the event of a cancellation request after the order has been shipped, you will be refunded in 1-7 working days once received in our warehouse. Cancellation process: 1. Contact our customer care team via email at Cs@rawashcare.com or via other means of communication. 2. Once the quality check process is finalized, payments are refunded to your account in 1-7 working days
was this artical helpful?Orders paid in cash will be refunded as a balance transfer to your bank account; however, getting your cash back is not available.
was this artical helpful?We would be happy to hear your feedback to improve and create the ultimate experience. You can share your feedback here (feedback page link). You can also send us your feedback via e-mail you will receive to rate your experience.
was this artical helpful?يعد برنامج الاشتراك والتوفير طريقة رائعة للتأكد من أن منتجاتك المفضلة من روش متوفرة لديكِ دائماً. عند الاشتراك، سيتم خصم المبلغ من وسيلة الدفع التي اخترتها تلقائياً، وستصلك المنتجات التي أضفتها لمجموعتك بفترة تكرار التوصيل التي اخترتها. الشحن على طلبات التجديد التلقائي مجاني دائماً.
was this artical helpful?زوري صفحة المنتج الذي ترغبي بالاشتراك به، واضغطي على زر "اشتركي ووفري" قبل إضافة المنتج إلى السلة، يمكنك الاشتراك في أكثر من منتج. حددي كمية المنتج وفترة تكرار التوصيل (كل شهر، شهرين، 3 شهور)، واستمتعي بخصم 10٪ على مشترياتك وشحن مجاني كل مرة.
was this artical helpful?يمكنك تحديث تفضيلات الاشتراك الخاصة بك في أي وقت، بأي من الطرق التالية: قبل الانتقال إلى السلة: يمكنك تحديث فترة الشحن وكمية المنتج على صفحة المنتج المحدد. في السلة: بمجرد التسجيل في برنامج الاشتراك والتوفير والانتقال إلى السلة، يمكنك تحديث التفضيلات مثل كمية المنتج وفترة تكرار التوصيل. يمكن إجراء تغييرات أيضاً في قسم "اشتراكاتي" الموجود أسفل قائمة "حسابي". ستتلقي تذكيراً عبر البريد الإلكتروني قبل 3 أيام من شحنة الاشتراك والتوفير مع المدة المسموح فيها إجراء أي تحديثات/تغييرات على طلبك.
was this artical helpful?يمكنك تحديث وسيلة الدفع الخاصة بك من قسم "اشتراكاتي" الموجود أسفل قائمة "حسابي".
was this artical helpful?يمكنك تحديث أو إلغاء أي شحنات اشتراك وتوفير قادمة من خلال قسم "اشتراكاتي" الموجود أسفل قائمة "حسابي".حدد إدارة الاشتراك تحت كل منتج لإلغاء أو تحرير فترة تكرار التوصيل.
was this artical helpful?نعم، ستحتاجين إلى التسجيل وإنشاء حساب على الموقع للتسجيل في برنامج الاشتراك والتوفير.
was this artical helpful?يتم الشحن حسب التاريخ الذي اخترته، علماً بأنكِ ستتلقين تذكيراً عبر البريد الإلكتروني قبل 3 أيام من تسليم شحنة الاشتراك والتوفير القادمة. سيزودك هذا البريد الإلكتروني بموعد نهائي لإجراء أي تغييرات ضرورية على شحنتك القادمة.
was this artical helpful?تأكدي من تحديث عنوانك في قسم "اشتراكاتي" قبل الشحنة التالية. حدد إدارة الاشتراك تحت كل منتج لتحرير عنوان الشحن.
was this artical helpful?نعم، ستتلقين تذكيراً عبر البريد الإلكتروني قبل 3 أيام من تسليم شحنة الاشتراك والتوفير القادمة. سيزودك هذا البريد الإلكتروني بالموعد النهائي المسموح خلاله إجراء أي تغييرات ضرورية على شحنتك القادمة.
was this artical helpful?سيُعرض زر "اشتركي ووفري" داخل صفحات المنتجات المتاحة في برنامج الاشتراك والتوفير.
was this artical helpful?يمكنك الدفع باستخدام فيزا، ماستر كارد، مدى.
was this artical helpful?نعم، يمكنكِ تطبيق كود الخصم على طلبات الاشتراك والتوفير.
was this artical helpful?نعم، تنطبق سياسة الإرجاع لدينا على طلب الاشتراك والتوفير. زوري صفحة الإرجاع والاستبدال لمزيد من المعلومات.
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